In recent years, businesses have increasingly shifted their customer support services to the internet. Online customer support has many advantages over traditional phone-based or in-person support, including lower costs, faster service, and the ability to reach a wider audience. However, online customer support also has its own challenges, such as managing a large volume of customer inquiries, dealing with angry or upset customers, and maintaining a high level of customer satisfaction. In this article, we'll take a look at the advantages and disadvantages of online customer support, as well as some tips for providing an effective online support service.
There are many online customer support services available to businesses and consumers. These services can provide support for a variety of issues, including technical problems, product questions, and billing inquiries. Many online customer support services are available 24 hours a day, 7 days a week.
Many businesses are now turning to online customer support services in order to provide a better experience for their customers. This is because online customer support can offer a more personalised and faster service. In addition, online customer support can also help to build a rapport with customers and create a sense of loyalty. Therefore, it is clear that online customer support services can be beneficial for both businesses and customers.
I’ve worked as a customer care assistant for more than 8 years that entails handling customer
requests via phone, live chat and resolving tickets via zendesk, other duties including signing up
new customers, retrieving customer data, presenting relevant product
information, billing and cancelling services.
Other skills include:
I am a quick and keen learner with good communication skills.
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